Privacy Policy

1. Introduction & Compliance

SAM CLOTHINGS (UEN: 53522678X) respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This policy describes how we collect, use, process, and safeguard your personal information when you visit or make a purchase from our website.

2. Information We Collect

We collect personal information necessary to fulfill orders and provide customer support, including:

• Contact Information: Full name, email address, phone/WhatsApp number.
• Delivery Details: Shipping address and postal code in Singapore.
• Payment Details: Encrypted payment transactions processed via PCI-DSS compliant payment gateways (PayNow, GrabPay, Visa, Mastercard). We do not store raw credit card numbers or banking credentials on our servers.
• Technical Data: IP address, browser type, device details, and site usage metrics via functional cookies.

3. How We Use Your Information

Your personal data is strictly used for the following operational purposes:

• Processing and fulfilling customer orders, payments, and delivery dispatches.
• Communicating order status, delivery tracking updates, and responding to inquiries.
• Preventing fraudulent transactions and ensuring overall website security.
• Complying with local legal and regulatory requirements in Singapore.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal data. We only share necessary personal information with trusted third-party service providers to execute order fulfillment:

• Logistics Partners: Local Singapore doorstep courier services to deliver your purchases.
• Payment Gateways: 3D-Secure verified payment processors to safely process transactions.
• Legal Requirements: Law enforcement or regulatory authorities only when required by Singapore law.

5. Data Security & Retention

We implement industry-standard administrative, physical, and technical security measures—including SSL/TLS encryption—to protect your personal data from unauthorized access, loss, or alteration. Personal data is retained only for as long as necessary to satisfy accounting, legal, and operational requirements.

6. Your Rights Under PDPA

Under the Singapore Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to any inaccurate or incomplete personal data.
• Withdraw your consent for data processing at any time by contacting our Data Protection Officer.

7. Data Protection Officer (DPO) Contact

For any inquiries, data access requests, or privacy concerns, contact our Data Protection Officer: