Return & Refund Policy

1. 7-Day Return & Exchange Guarantee

At SAM CLOTHINGS (UEN: 53522678X), we strive to ensure complete customer satisfaction. We offer a 7-day return and exchange policy from the date of delivery for defective, damaged, or incorrect items.

2. Eligibility & Return Conditions

To be eligible for a return, exchange, or store credit, your item must meet the following criteria:

• The item must be unused, unwashed, and in its original condition upon receipt.
• The product must be returned in its original packaging, including all tags, manuals, and included accessories.
• Proof of purchase (order number or email confirmation) must be provided.

3. Defective, Damaged, or Wrong Items

If you receive an item that is defective, damaged during transit, or incorrect, please notify our customer care team within 48 hours of receipt with photo or video evidence.

• SAM CLOTHINGS bears all return freight fees for verified defective or wrongly delivered items.
• A replacement product will be dispatched promptly upon inspection, subject to inventory availability.

4. Non-Returnable & Non-Refundable Items

The following items are strictly excluded from returns and refunds:

• Personal hygiene products, intimate wear, or clearance items explicitly marked as non-returnable.
• Products damaged due to customer misuse, improper handling, or unauthorized alterations.
• Return claims submitted after the 7-day post-delivery window has expired.

5. Refund Processing & Lead Times

Once your returned parcel is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund:

• PayNow / GrabPay Refunds: Credited back to your linked mobile number/account within 24 to 48 hours of approval.
• Credit / Debit Card Refunds: Credited to the original payment card within 5 to 10 working days, depending on your card issuer’s banking schedule.

6. Return Shipping Fees

• For manufacturing defects or incorrect shipments, return shipping costs are fully covered by SAM CLOTHINGS.
• For approved change-of-mind exchanges (if applicable), the customer will be responsible for standard courier freight charges (SGD $4.00 flat rate).

7. Customer Service Contact

To initiate a return or refund request, please reach out to our support team: