Frequently Asked Questions (FAQ)

Entity: SAM CLOTHINGS (UEN: 53522678X) | Customer Service & Order Support

Shipping & Delivery

How long does shipping take?

Orders are processed within 21 business days including local delivery.

How much is the delivery fee?

Delivery is FREE for orders SGD $50.00 and above. For orders below $50.00, a flat SGD $4.00 delivery fee applies at checkout.

How can I track my order?

Once your order is confirmed, you will receive an email with a unique tracking link to monitor your delivery in real-time on our website.

Returns, Exchanges & Refunds

What is your return policy?

We offer a 7-day return and exchange guarantee for defective, damaged, or incorrect items. Please contact support within 48 hours of delivery with photo or video evidence.

How long do refunds take to process?

PayNow refunds are processed within 24 to 48 hours of return approval. Credit/Debit card refunds take 5 to 10 working days depending on your bank.

Payment & Security

What payment methods do you accept?

We accept PayNow, GrabPay, Visa, and Mastercard. All transactions are encrypted via 3D-Secure PCI-DSS compliant payment gateways.

Need Further Assistance?

Our Singapore customer support team is happy to help with any inquiries:

Company Name:
SAM CLOTHINGS

UEN:
53522678X

Business Activity:
RETAIL SALE OF FURNISHINGS (47532)

Phone:
+65 8882 3390

Registered Office:
59 LORONG 5 TOA PAYOH
#03-260
SINGAPORE 310059

Support Hours:
Mon – Fri: 9:00 AM – 6:00 PM (SGT)