Shipping & Delivery Policy

1. General Information & Scope

This Shipping and Delivery Policy applies to all purchases placed on this website, owned and operated by SAM CLOTHINGS (UEN: 53522678X), registered at 59 LORONG 5 TOA PAYOH, #03-260, SINGAPORE 310059. By placing an order, you agree to the shipping terms outlined below.

2. Delivery Coverage & Restricted Areas

We provide doorstep courier delivery across Singapore.

• Standard Coverage: All residential, commercial, industrial, and condominium addresses on the main island of Singapore.
• Restricted Delivery Zones: We do not deliver to high-security or restricted logistics zones, including: Jurong Island, Military Camps/Bases, Changi Airport Transit Areas, Cargo Complexes, Tuas Link, and offshore islands (e.g., Pulau Ubin). Orders addressed to these zones will be canceled and refunded.

3. Shipping Fees & Order Thresholds

• Orders SGD $50.00 and above: FREE Standard Doorstep Delivery.
• Orders below SGD $50.00: Flat shipping fee of SGD $4.00 applied automatically at checkout.

4. Processing & Transit Lead Times

• Order Fulfillment / Dispatch Time: 1 to 2 business days (excluding Saturdays, Sundays, and Singapore Public Holidays).
• Delivery Transit Time: 2 to 4 working days following order dispatch.
• Daily Cut-Off Time: Orders placed after 3:00 PM (SGT) will begin processing on the following business day.

5. Order Tracking & Notifications

Upon dispatch, a delivery confirmation containing a unique courier tracking number and direct tracking link will be sent to the email address or mobile number provided during checkout.

6. Undeliverable & Redelivery Policy

• Couriers will attempt delivery up to two (2) times per shipment.
• If a package cannot be delivered due to an incorrect/incomplete address provided at checkout, or repeated failure to receive the parcel, the shipment will return to our facility.
• A standard re-delivery fee of SGD $4.00 will apply for subsequent delivery attempts.

7. Damaged or Lost Shipments

• Damaged Goods: If your package arrives damaged, notify customer support within 48 hours of receipt with clear photographic or video evidence of the outer packaging and affected items.
• Lost Parcels: If tracking reflects “Delivered” but you have not received your parcel, notify us within 3 business days to initiate a formal courier investigation.

8. Merchant Contact & Business Information